Data privacy

We would like to give you a simple overview of what happens, among other things, to your personal data when you visit our website. Personal data is all data with which you can be personally identified, regardless of whether you could be identified directly or only indirectly through this data.

For detailed information on the subject of data protection, please see our data protection information listed below this text.

1. Name and contact details of the person responsible for processing personal data in our company.

The following data protection information applies to data processing by: Adrianus van den Engel
Baltic Hotel
Hansestrasse 11
D-23558 Luebeck

If you have any questions regarding data protection, please contact our person responsible for this at: ds@baltic-hotel-luebeck.de

2. Our collection and storage of personal data and the nature and purpose of its use

Personal data is individual information about personal or factual circumstances. They are suitable for identifying natural persons or making them identifiable.

We would therefore like to inform you below whether and when data in general and personal data in particular are collected from you by us:

a) When visiting our website

When you access our website www.baltic-hotel-luebeck.de, the browser used on your device automatically sends information to our website server. This information is temporarily stored in a so-called log file. We work with the host Hosteurope, which is based in the EU and with whom we have concluded an AV contract, and use CMS website technology. The following information is recorded without your intervention and stored until it is automatically deleted:

• Date and time of access,
• Name and URL of the retrieved file,
• Website from which access is made (referrer URL),
• browser used and, if applicable, your operating system computer and the name of your access provider.

Your IP address of the requesting computer and thus any relevant personal data are generally not completely collected or stored by us.
The collection/storage here only takes place in a shortened and therefore, in our opinion, anonymized form, so that the IP address can no longer represent personal data under data protection law.
The above-mentioned data will be processed by us for the following purposes that are essential to operating the site:

• Ensuring a smooth connection to the website,
• thereby ensuring comfortable use of our website,
• Evaluation of system security and stability

The legal basis for our data processing, as long as it still involves the processing of personal data, is Article 6 Paragraph 1 Sentence 1 Letter f GDPR.

We rely on our “legitimate interest” within the meaning of Art. 6 Para. 1 lit. f GDPR due to the essential necessary purpose of the processing.

In no case do we use the data collected for purposes other than those mentioned, in particular not to draw conclusions about you as a person.

In addition, we may use cookies and analysis services when you visit our website. Further explanations can be found in section 4 of our data protection information.

b) When contacting us via email or telephone

We give you the opportunity to contact us by email or telephone via our website. When you contact us via email or our designated telephone number, the data you voluntarily provide to us will be stored in order to answer your inquiries.

Data processing for the purpose of contacting us and answering your inquiry is therefore carried out in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR; therefore based on your voluntarily given consent. If a contractual relationship is established with us as a result of the email contact or telephone call, we base the resulting necessary processing on Art. 6 Para. 1 lit b GDPR.

We delete the data collected in this context immediately after storage is no longer necessary because the purpose has been fulfilled or we restrict the processing in such a way that future processing is exclusively based on statutory retention obligations in accordance with Article 6 Paragraph 1 c GDPR takes place.

c) When using our booking request

If you have a booking request, we offer you the opportunity to contact us using a form provided on the website.

It is necessary to provide a valid email address and your name so that we know who the request came from and in order to be able to answer it. We also ask for your telephone number so that we can reach you directly regarding your booking request. This gives us the opportunity to quickly provide information on your request, especially for those who make a last-minute decision. We need your street address and place of residence so that we can send you the necessary information by post in response to your booking request.

Data processing for the purpose of contacting us is carried out in accordance with Art. 6 Paragraph 1 Sentence 1 Letter a GDPR on the basis of your voluntary consent.

The personal data we collect for using the contact form will be automatically deleted after the request you have made and thus after the intended purpose has been completed, unless you have given us express consent for further processing or in accordance with legal requirements Retention obligations oblige us to continue to store the data.

d.) When using our “book now” button

If you wish to make a booking directly with us, we also offer you the option of using the service of a third-party service provider. We work with Roomracoon here.

Headquarters of the parent company:
RoomRaccoon B.V.
Keizerstraat 15
4811 HL Breda
Netherlands
+31767997004

Contact Germany:
Edisonstrasse 63
12459 Berlin
Germany
+49 (0) 541 9632 5092

The Netherlands is considered a third country in terms of data protection law, but has recognized the data protection standards of the EU.

If you would like to book with us, you can use the ready-made button to go to the third-party provider's website and are subject to the data protection conditions there. Find out more here:
Privacy Protection Roomracoon

3. Sharing of data

Your personal data will only be transferred to third parties in special cases: Namely when:

• You have given us your express consent in accordance with Article 6 Paragraph 1 Sentence 1 Letter a GDPR, according to Art. 6 Paragraph 1 Sentence 1 Letter b GDPR is necessary for the processing of contractual relationships with you
• there is a legal obligation for the transfer in accordance with Article 6 Paragraph 1 Sentence 1 Letter c GDPR, and
• the disclosure in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR is necessary to assert, exercise or defend legal claims and there is no reason to assume that you have an overriding legitimate interest in not disclosing your data.< /li>

4. Use of cookies on our site

It may be that we use cookies on our website, which are technologies that are suitable for user monitoring and statistical collection and analysis. We use these technologies to continually maintain and provide our own services and to improve them in your interests. Only through these technologies are we able to better secure our services, identify technical problems if necessary, but also user trends and the effectiveness of our advertising campaigns and measures on and in our website, and monitor and improve their overall performance.

Please note, therefore, that third parties that place cookies may have their own policies regarding the collection and storage of information.

Such practices are not explicitly included in our privacy policy because we have no control over them. However, we would like to point out this fact and the options where you can find out more. We will therefore provide you with a link so that you can get your own idea of ​​the data protection level of these third parties.

Our website uses cookies to track information that your browser sends to us when you use our website.

Cookies are small text files with rather small amounts of information, which can, however, be downloaded and stored on any of your devices that enable internet use, e.g. this can be your computer, your smartphone or your tablet - like a memory for a website .

We can use different types of cookies:

I. so-called necessary cookies (first-party cookies)

For example, they help you navigate our website. We believe this contributes to security and basic functionality and is, in our opinion, necessary for the proper operation of our website. If you were to block these cookies, we cannot guarantee your use or security while you visit our site. To the extent that personal data would be processed by setting the necessary cookies, we rely on our legitimate interest in accordance with Art. 6 Para. 1 lit f GDPR.

Non-essential cookies are generally cookies from third-party providers whose services enable us as website owners to make our services more attractive for you as our user. They help us to keep our offerings up to date and thus provide you with an experience on our site. Such third-party providers usually offer services that enable us to find out where the user comes from and/or where on our website. We do not use third-party tracking services.

Only technical cookies are used on our website:

Cookie Policy

5. Rights of those affected

You have the right:

• in accordance with Art. 7 Para. 3 GDPR, you can revoke your consent to us at any time. This means that we are no longer allowed to continue data processing based on this consent in the future in accordance with Art. 15 GDPR, to request information about your personal data processed by us. In particular, you can obtain information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or objection a right to complain, the origin of your data, if it was not collected by us, as well as the existence of automated decision-making including profiling and, if necessary, meaningful information about its details;
• in accordance with Art. 16 GDPR, to immediately request the correction of incorrect or complete personal data stored by us;
• in accordance with Art. 17 GDPR, to request the deletion of your personal data stored by us, unless the processing is carried out to exercise the right to freedom of expression and information, to fulfill a legal obligation, for reasons of public interest or to assert, exercise or Defense of legal claims is necessary;
• in accordance with Art. 18 GDPR, to request the restriction of the processing of your personal data if you dispute the accuracy of the data, the processing is unlawful but you refuse its deletion and we no longer need the data but you want to use it You need to assert, exercise or defend legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
• in accordance with Art. 20 GDPR, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another person responsible;
• to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters.

7. Right to object

If your personal data is processed on the basis of our legitimate interests in accordance with Article 6 Paragraph 1 Sentence 1 Letter f of the GDPR, you of course have the right to object to the processing of your personal data in accordance with Article 21 of the GDPR, if there are reasons for this that arise from your particular situation or if the objection is directed against the direct advertising we use.

In the latter case, you even have a general right to object, which we will implement without you specifying a special situation or justification.

9. Data security

When visiting our website, we use the common SSL procedure (Secure Socket Layer) in conjunction with the highest level of encryption supported by your browser. This is 256-bit encryption.

If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. We use appropriate technical and organizational security measures to protect your data against manipulation, loss, destruction or unauthorized access by third parties.