Cancellation policy
Dear Guest,
By booking or reserving rooms in our hotel you have a guest accommodation contract, the essential content of which is determined in accordance with Section 535 of the German Civil Code (BGB), and which is binding for both parties to the contract.
A) Our cancellation policy for individual bookings:
If the guest does not show up or cancels too late, we will charge 100% of the room price for the first night. However, we try to re-rent the unused rooms if possible, so that you do not have to pay cancellation costs. Free cancellation is possible up to 2 days before arrival.
B) The cancellation deadline for small groups of 2 to 4 rooms:
Free cancellation up to 1 week before arrival Cancellation between the 7th and 3rd day before arrival (4 p.m.) 20% of the total price. Cancellation between the 3rd and the last day before arrival (4 p.m.) 50% of the total price. Cancellation the day before arrival (4:00 p.m.) 80% of the total price. In case of no-show without cancellation or cancellation, we charge 100% for the first night. Free cancellation is possible for a single room 2 days before arrival until 4:00 p.m. local time of the hotel.
C) The cancellation deadline for groups of 4 rooms or more:
Free cancellation up to 6 weeks before arrival Cancellation between the 42nd day and 28th day before arrival 10% of the total price. Cancellation between the 28th and 14th days before arrival 30% of the total price. Cancellation between the 14th day and 2 days before arrival 80% of the total price. If you cancel 1 day before arrival or if you do not show up, we will charge 100% of the total price. Free cancellation is possible for a single room 2 days before arrival until 4:00 p.m. local time of the hotel.